Get help
Email support@yourhealthrx.us for app bugs, account access, login, and sync. We aim to reply within 1–2 business days. For other non-clinical questions, use the Contact page.
Do not email medical information. Please do not send symptoms, diagnoses, medications, allergies, lab results, photos of records, or other health details. Regular email is not a secure channel for that information.
Account & data
To delete your account in the app, open More, then Account, then Delete account.
How the website handles information is described in the Privacy Policy. Site usage terms are in Terms.
Apple Health and HealthKit data stays on the iPhone. The app does not upload that data.
Care / clinical
Website Care and eligibility are separate from in-app Log and Train. Clinical questions stay in the secure partner channel after intake.
Do not email protected health information to support.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Common questions
The app will not sign in, or I did not get a confirmation email
Check spam, and confirm you are using the same email you registered with. Then email support@yourhealthrx.us with your device model and iOS version. Do not include medical information.
How do I delete my account?
In the app, open More, then Account, then Delete account. Deleting the app account does not remove Apple Health data stored on the iPhone. The app does not upload that data. You manage Health data in the Apple Health app.
Food search or logging is not working
Email support@yourhealthrx.us with your device model, iOS version, and a short description of what you expected versus what happened. Do not attach screenshots of medical records.
Training or progress isn't syncing
Email support@yourhealthrx.us with your device model, iOS version, and a short description of what you expected versus what happened. Do not attach screenshots of medical records.
Safety note
Not a medical hotline. The app is an educational companion for food, training, progress, and finding Care. Prescriptions are issued only by licensed clinicians when appropriate. If you are experiencing a medical emergency, call 911.